Admissions
Online Registrations for admission to classes Pre-Nursery, Nursery, Preparatory, I, II, III, IV, V, VI, VII, VIII and IX will commence on Saturday, October 04, 2025.
You must read and acquaint yourself with the various rules and procedures for registering your ward, before online Registrations begin on October 04, 2025.
Do note –
- Age Criteria for classes Pre-Nursery, Nursery, Preparatory, I, II and III will not be relaxed under any circumstances. Requests for relaxation in the age criteria will not be responded to. Also note that filling up a wrong date of birth will render the Application Form invalid. In such cases, the Registration Form will be cancelled and Registration Fee forfeited without any further reference.
- Your ward will be eligible for admission to Class IV - IX only if s/he is presently studying in the class previous to one which is being applied for. There is no age criteria for admission to Classes IV - IX.
- Introduction Session will be conducted in physical mode, requiring the candidate and parents to visit the school office on the designated date. However, if you currently reside in a different city and have uploaded proof of residence, the facility of online Introduction Session will be made available only if you write to admissions@dpscoimbatore.com IMMEDIATELY after completing Registration of your ward. It is reiterated that online Introduction Session will be offered ONLY to outstation candidates.
- An Admission Assessment for candidates seeking admission to Classes VI – IX is a part of the Introduction Session. This too will be conducted physically at the school campus. For outstation candidates, the Admission Assessment will be conducted online.
Please read the emails that are sent during the Registrations process.
- The schedule for Introduction Sessions, including the Admission Assessment for Classes VI – IX, will be communicated through email by Friday, October 17, 2025. Please also check your SPAM mailbox, just in case our email lands up there. Intimation regarding non-receipt of email containing the Introduction Session schedule must be sent to admissions@dpscoimbatore.com by 09:00 a.m. on Saturday, October 18, 2025.
- There will be no change in the date and time allotted for the Introduction Session for all classes and Admission Assessment for Classes VI – IX. Requests for rescheduling Introduction Session, or any of the other processes of admission, will not be replied to.
You are requested to read all information given under the various links below before attempting to fill up the online Registration Form. If you still have a query that has not been addressed on this website, do write to us on admissions@dpscoimbatore.com , before filling up the Registration Form.
TEAM DPS
School Transport
- School Transport is compulsory for all students, except those who reside in areas in the vicinity / walking distance of the school. No other reason like distance from the nearest bus stop, family / health concerns or any such issue will be considered to allow 'supervision'.
- No change to supervision will be permitted after admission is granted. Seeking change from school transport to “supervision” would result in withdrawal of the offer of admission, if your child has been selected. In case you request for “supervision” after admission, the admission of your ward is liable to be cancelled. Exception to this rule will only be made on a case-to-case basis if the family relocates to own (not rented) accommodation within the supervision area after admission. However, such a request, ONY on this ground, must be received by the school latest by February 15, 2026.
- You will have to choose only the bus stop appropriate for your child. Please refer to the tentative list of proposed bus stops for the next academic session 2026-27 updated in another link on the Admissions page.
IMPORTANT: Even though our school buses may be going to some bus stops, these are going to be phased out and hence, not available for students taking admissions in academic session 2026-27. - In case of “supervision”, if the vehicle transporting your ward(s) is found violating any of the rules laid down by appropriate authorities, we are required by law to report the vehicle to the appropriate authority. You shall then have to begin using school transport or an alternative mode of transport which is safe, legal and conforms to the prescribed rules.
- Bus Stops are created taking into consideration a range of issues like number of students at a particular Stop, convenience of larger number of school transport users and turnaround time for school buses. The school reserves the right to create, cancel or relocate a particular bus stop. Hence, your requests in these matters, though welcome, may not be found implementable by the school authorities. You need to appreciate that the school has the welfare of the larger student community in mind while taking such decisions and persistent pestering of school authorities in such matters is not welcome.
Fees
Payment at the time of Admission - The amount and method of payment of fees before final admission formalities of your ward are completed, will be explained in detail in the email communicating your ward’s result (if selected for admission).
Payment of Annual Miscellaneous Charge and Bi-monthly Education and Transport (if applicable) Fees - These fees will be collected only through National Automated Clearing House (NACH) once the e-NACH Mandate is registered. After you have paid the prescribed fees towards admission, an email will be sent by the school, giving details of how to fill up and submit the e-NACH Mandate online for registration with NPCI. Please ensure that the bank account details filled up in the online e-NACH Mandate Form are correct and eligible for deduction of school fees. An e-NACH Mandate cannot be issued from an Overdraft or Cash Credit account. Admissions process will be completed only after registration of the e-NACH Mandate.
Do note that bi-monthly fees will be collected using the registered e-NACH Mandate from the beginning of the academic session 2026-27 and will be in force till your child is a student in our school. The fees will be collected from your bank account immediately on falling due. The school may or may not inform you before presenting the Mandate for fee collection. You are requested to keep track of the months in which fees become due and ensure that your account is sufficiently funded.
The school may or may not inform you in the event of any of the bi-monthly e-NACH Mandates being dishonoured. You should also track whether the Mandate is dishonoured and, if so, you are expected to deposit the dues, along with Administrative Charge, without any delay, through the payment gateway provided in school ERP.
TEAM DPS
Class | Age as on March 31, 2026 | Date of Birth Range |
---|---|---|
Pre-Nursery | between 3 and 4 Years | born between April 01, 2022 and March 31, 2023 |
Nursery | between 4 and 5 Years | born between April 01, 2021 and March 31, 2022 |
Preparatory | between 5 and 6 Years | born between April 01, 2020 and March 31, 2021 |
Class I | between 6 and 7 Years | born between April 01, 2019 and March 31, 2020 |
Class II | between 7 and 8 Years | born between April 01, 2018 and March 31, 2019 |
Class III | between 8 and 9 Years | born between April 01, 2017 and March 31, 2018 |
There is no age criteria for applying for admission to Class IV and above. The candidate should currently (in academic session 2025-26) be studying in the class previous to the one applied for admission. |
Registration & Processing Fee will be accepted only through the Online Payment Gateway. No request for any other mode of payment will be entertained. Registration Forms submitted without payment being made online will be rejected outright, as Registration Number will not get generated. No communication regarding payment of Registration & Processing Fee will be entertained or replied to.
Ensure that your Email ID(s) and Mobile Phone Number(s) are valid and correctly entered in the Registration Form.
Registration & Processing Fee is not refundable.
Read all instructions and guidelines carefully BEFORE attempting to fill up the Registration Form. Also read the Terms and Conditions of Online Payment before proceeding to pay. Upon successful submission of Registration Form and online payment of Registration & Processing Fee, an email and an SMS will automatically be sent to you. The email will mention the Registration Number of your ward.
Introduction Session will be conducted in offline mode for local candidates and online mode (if opted) for outstation candidates. Details and schedule of the offline or online Introduction Session and Admission Assessment (for Classes VI and above) will be sent through email separately by the timeline mentioned in the email.
Both parents, along with the candidate, must be present for the Introduction Session. Please be prepared to wait a while for your turn, in case there is an unforeseen delay.
Parents must not prompt the child during the Introduction Session.
Absence at the Introduction Session will result in cancellation of Registration and forfeiture of Registration & Processing Fee.
If your child is seeking admission to Class VI and above, an Admission Assessment will also be conducted. The questions in the Admission Assessment will be based on the NCERT syllabus of the class previous to the one to which admission is sought. The Admission Assessment will be conducted to examine the proficiency and knowledge of the child in four subjects, viz., English, Hindi, Maths and Science. Details of the Admission Assessment will be sent through email separately as per the timeline mentioned in the email sent after Registration & Processing Fee is paid.
Do also note that Registration & Processing Fee is not refundable even if your child is not selected for admission.
The decision of the school with regard to admissions will be final and binding. Any recommendation from any source, whatsoever, will result in immediate cancellation of your ward's candidature from the admissions process.
- Read carefully all information given in the various links under the “Admissions” tab on the school website, especially Age Criteria, Guidelines on Filling-Up Application Form, Guidelines on Making Online Payment, Fee Structure, FAQs and Important Information regarding School Transport & Fees.
- Keep scanned copies of all documents ready. Documents should not exceed the size limit specified. Illegible or unclear documents, or those not in the prescribed format (No PDF files; only JPEG files should be uploaded in the Form), will lead to rejection of the Registration Form.
- Fill up the Online Application Form only after you have read and understood all Guidelines and Important Information – Transport and Fees.
- Read the “Terms and Conditions for Online Payment” of Registration Fee, which will open in a new window, then come back to the Form page and click on “Agree”.
- Click on “Proceed to Pay”. You will be taken to the Payment Gateway page. Ensure that your payment – Debit/Credit Card/Net banking/UPI – information is ready.
- Clicking on “Proceed to Pay” will submit the Form and an email as well as an SMS will be sent. You should retain the message as it will have the Application Form Number mentioned. A copy of the filled up Form will also be sent in the email.
- Your payment should be successful, only after which the Registration will be considered complete. Thereafter an email and SMS, mentioning your ward's Registration Number will be sent. A copy of the filled up Form, with the Registration Number, will be resent in the email.
- If your family stays in a different city, the applicant must send an email IMMEDIATELY after receiving the Registration Number, requesting for online Introduction Session.
- The details of the Introduction Session (and Admission Assessment for candidates seeking admission to Classes VI and above) will be sent by the date mentioned in the email sent after Registration.
- In case of failure to make the payment online, go back to the Registration Form link and click on - “Proceed for Payment if Registration Form already filled”, given at the top right, under the school name.
- If no email / SMS is received within 24 hours from successful registration and payment, you must check your Junk/Spam folder and also recheck that you filled up the correct email ID and mobile number in the Application Form. If you still find that no email / SMS was received, you should write to admissions@dpscoimbatore.com. Subject of the email should necessarily contain Application Form Number, Name of the Candidate and Class applied for.
- Appear for the Introduction Session (and Admission Assessment for candidates seeking admission to Classes VI and above) at the allotted date and time. No request for change in the allotted date and time will be entertained. Absence at the Introduction Session will result in cancellation of Registration and forfeiture of Registration & Processing Fee.
- Both parents, along with the candidate, must be present for the Introduction Session. Please be prepared to wait a while for your turn, in case there is an unforeseen delay.
- Information regarding Introduction Session for those appearing in online mode will be sent through email.
- Results will be communicated to all candidates who appear for the Introduction Session, only through email and SMS, at the time and date mentioned in the Admission Schedule. No email will be sent to absentees at any stage of the admissions process.
- Pre-Admission Checklist and relevant documents, along with procedure for payment of prescribed fees, will be sent through email to candidates selected for admission.
- Ensure online payment of the prescribed fees for admission within the given deadline.
- After the prescribed fees have been received by the school, an email containing the procedure to fill up and submit the e-NACH Mandate Form will be sent. Ensure that the e-NACH Mandate is submitted online within the timeline mentioned in the email. This is an important process, as admission formalities will be completed only after successful registration of the e-NACH Mandate by NPCI through the bank network. The registered e-NACH Mandate will be used to collect your ward’s bi-monthly fees from the beginning of the academic session 2026-27.
- Both parents should visit the school campus at the appointed time with originals, as well as photocopies, of all documents submitted at the time of Registration, for verification.
- All documents will be verified with the originals and the originals will be returned. An Undertaking needs to be signed by both parents, after which the receipt for fees paid towards admission will be issued, as an acknowledgement of completion of admission formalities.
If I am unable to fill the Registration Form online, can the school be of help?
The online filling up of the form has been adopted to prevent you from standing in long queues and fill it up at a time of your convenience. In case you are unable to do so, it is suggested that you take help from someone who is technically sound. You only need to have a stable internet connection. Moreover, the process of filling up the Form is very simple and our website has “Guidelines on Filling up the Registration Form”. Read all information under the ‘Admissions’ module carefully before attempting to fill the Registration Form.
If, after submitting the Form, I am unable to make the payment online, will my Form be considered valid?
No, the Form will be validated and accepted only after the Registration & Processing Fee is paid online through the Payment Gateway. Ensure that you have read carefully and understood the “Guidelines on Making Online Payment”, before attempting to fill up the Form. No requests for any other mode of payment will be considered.
In case there is a break in internet connectivity or a problem is encountered during the online payment process, you may go back to the “Registration Form” page and click on “Proceed for Payment if Registration Form already filled”.On the page that opens, you have to enter the Application Form Number received on email and SMS earlier.
If payment is made multiple times against the same Form Number by mistake, how will I get a refund?
You should wait to ensure that the amount has not been returned to your card/account before attempting to pay again. If, by mistake, you have paid twice for the same candidate, you need to wait for the amount to be credited back into your account by the banking system. If no credit is received within seven working days, you need to write to admissions@dpscoimbatore.com mentioning the Registration Number, Name of the Candidate, Date of Birth, Parent’s Name, Class Applied For and Date on which Application Form was submitted online. Refund of the excess amount paid will be processed, on due verification of the amount received, after the end of the admissions process. Do remember that Registration & Processing Fee is non-refundable and once paid, irrespective of whether your ward is selected for admission or not, the Registration & Processing Fee will not be returned.
If, due to some reason I am unable to take a printout of the Form, which has been duly submitted online, what should I do?
You are NOT required to print the Registration Form. Printing the filled up Registration Form is optional. In case you wish to retain a copy of the filled up Form, the email sent to you after submission of the Form will have, as an attachment, a copy of the filled-up Form.
Will cousins be considered as siblings?
No, only own (real) brothers and sisters are considered as siblings. If, at any time, during the admissions process, you are found to have submitted wrong information – even if mistakenly – your ward will be rejected from the registration / admission (if selected) process.
Can I apply for online Introduction Session if my ward stays in the same city where the School is located?
No, Online Introduction Session shall be allowed ONLY in case your ward and family reside in a different city and are unable to visit the school for the Introduction Session. This facility will not be available if one of the parents resides in another city.
If, due to unavoidable circumstances, I am unable to appear for the Introduction Session at the allotted date and time, can it be rescheduled?
No alteration or rescheduling of the Introduction Session is allowed. Absence at the allotted date and time of Introduction Session will result in cancellation of the candidate’s name from all further processes and forfeiture of Registration & Processing Fee. Requests for change in date and/or time of Introduction Session will not be entertained at all. Such emails will not be responded to.
If, due to circumstances beyond our control, I am unable to appear at the Introduction Session at the allotted date and time, will the Registration Number be considered valid for the next phase of admissions?
No, Registration of a candidate gets cancelled if the candidate / parents are absent at any of the processes of admission. No further correspondence is entertained. It is reiterated that Registration & Processing Fee, once paid, is not refundable, irrespective of whether the candidate is present or absent during the admissions process.
Is the physical presence of the candidate and / or parents necessary during the admission process?
Both parents and candidate are required to be present for the physical Introduction Session at the school office. However, if your ward is selected for admission, only the parents will be required to visit the school office to complete the admission formalities.
How can I upload the photographs?
There are two ways to upload a photograph.
- Click a photograph as per the given specifications and save it on your computer as a .jpeg image (size limit 150 KB).
- There are specific links on the Form to upload the photographs.
- Click on “Browse” and select the location where the scanned photograph / image file has been saved.
- Select the file by clicking on it.
How can I upload the other documents?
a) Date of Birth Certificate
b) Address Proof
c) Caste Certificate (if applicable)
d) Student’s Aadhaar Card (not mandatory)
e) Last Academic Session’s Report Card (if applying to Class II and above)
f) Current Academic Session’s Semester Report Card (if applying to Class II and above)
g) Bonafide Certificate from Current School (if applying to Class II and above)
- Scan the document and save it on your computer as a .jpeg or .png file (size limit for each file – 200 KB)..
- Files in PDF formats will not be accepted / uploaded.
- Using the link given on the form, upload the scanned documents.
- To locate the saved .jpeg or .png file, click on “Browse” and select the location where the scanned file was saved.
- Select the file by clicking on it.
How can I upload the other documents?
a) Date of Birth Certificate
b) Address Proof
c) Caste Certificate (if applicable)
d) Student’s Aadhaar Card (not mandatory)
e) Last Academic Session’s Report Card (if applying to Class II and above)
f) Current Academic Session’s Semester Report Card (if applying to Class II and above)
g) Bonafide Certificate from Current School (if applying to Class II and above)
- Scan the document and save it on your computer as a .jpeg or .png file (size limit for each file – 200 KB)..
- Files in PDF formats will not be accepted / uploaded.
- Using the link given on the form, upload the scanned documents.
- To locate the saved .jpeg or .png file, click on “Browse” and select the location where the scanned file was saved.
- Select the file by clicking on it.
I do not possess three documents – Last Academic Session’s Report Card, Current Academic Session’s Semester Report Card and Bonafide Certificate from Current School, as my ward studies in Nursery or Preparatory. How do I proceed to submit the form?
In the absence of the above-mentioned documents, you must upload the latest Fee Receipt from the current school and / or a valid I-Card issued by your ward’s school. Additionally, you should upload a handwritten note mentioning the reason for non- availability of the required documents. This however does not apply for other mandatory documents like Birth Certificate and Address Proof.
If, while filling up the Form I have missed out on any detail or made a mistake, can I complete / alter that field later? Can I make any change in the data submitted online at a later stage?
Once submitted and online payment made, no alterations/changes, howsoever minor, will be allowed on the Registration Form. The submitted Form cannot be retrieved to make changes, hence such requests will go unanswered. It is expected that all information given under ‘Admissions’ module on the school website be thoroughly read and understood, before the Form is filled, to avoid any mistakes.
In case I do not receive the SMS / Email after submitting the Registration Form and making payment successfully (amount debited from my card/account), what should I do?
If no SMS/email is received within 24 hours from successful registration and payment, you must check your Junk/Spam folder and also recheck that you filled up the correct email ID and mobile number in the Form. If you still find that no SMS/email has been received, you should write to admissions@dpscoimbatore.com. Subject of the email should necessarily contain the Application Form Number, Name of the Candidate and Class Applied For.
Both, the SMS and the email, sent immediately after successful payment of Registration Fee will mention the Registration Number.
In case I do not have all documents ready for uploading, can I be allowed to send them separately by email later?
No extension of time will be given to fulfill deficiency in documents sought by the school at any stage of the admissions process. The uploaded copies of the original documents will be verified with the originals at a later stage. Registration of the candidate will be summarily cancelled in the absence of prescribed documents. Ensure that all uploaded documents are legible and of a good print resolution.
Is the age criteria being followed very rigidly? Can any grace period be given to a child whose age falls short of, or exceeds, by just a few days?
Age criteria are strictly adhered to. Even a day’s difference is not acceptable. This is to facilitate a fair and just admissions process and as per prescribed norms of NEP.
Can I submit any other document as proof of date of birth, contrary to what is prescribed?
No, only the Date of Birth Certificate issued by a Municipal Corporation / Panchayat / Local Government Authority will be accepted. In case the original is not available, please get a duplicate copy issued from the issuing authority and upload it in the Registration Form. Date of Birth certificate issued by a Doctor / Nursing Home / Hospital or an Affidavit / Passport / Aadhaar Card are not acceptable. No extension of time will be granted for submission of the Birth Certificate. If the prescribed Birth Certificate is not uploaded with the Registration Form, the Registration will be cancelled. Similarly, filling up a wrong date of birth, contrary to the Birth Certificate, will result in cancellation of Registration.
If my ward falls under the category of SC/ST/OBC, but does not have a certificate in his/her name, can the certificate of father be submitted as a proof?
Yes, father’s caste certificate can be uploaded as a supporting document but the caste certificate for the child needs to be submitted within three months, if admission is granted.
I am going to be transferred to your city later, but before the commencement of your school’s next academic session, hence I have still not rented a house. How can I give you my preference of Transport? OR
I intend to change my residence to a locality in the vicinity of the school, if my child is granted admission. Which address should I fill up?
For this you need to make a decision and select your preferred locality right now. You will need to show us a proof of your residence, as prescribed, at the time of Admission. Change requests from school transport to supervision or vice-versa, after admission, (if granted) may not be entertained, and the admission will likely be cancelled. For more information, read the text given in the link “Important Information – Transport and Fees”.
Is there any special quota for NRI / OCI children?
NRI / OCI children are treated at par with other children during the admissions process. There is no special consideration, nor preference given to an NRI / OCI candidate.
If my address changes in the future, what will be the procedure to update the same in school records?
You will need to contact the school office with all relevant documents as evidence of your changed residence.
If I have opted for School Transport and chosen a Bus Stop for my child, can I request a change to Supervision or make my child board from a different bus stop, after admission?
If you want to change your bus stop or opt for ‘Supervision’, it implies that the Residence Address filled up, and the proof submitted by you in the Registration Form was incorrect. Your child will have to use the bus stop opted for, at the time of Registration, for at least one full academic session, if granted admission, and neither can commuting under own supervision be allowed. Please do not approach the school with any such requests as these will be rejected outright. However, for clarity, please read the text given in the link “Important Information – Transport and Fees”.
What is the process of fee collection through NACH mandate?
Fees are collected by the school on bi-monthly basis through a document called the National Automated Clearing House (NACH) Mandate, which is given by the parent at the time of final admission. This e-NACH mandate, submitted online through our school ERP, by the account holder, is registered with National Payments Corporation of India (NPCI).
The e-NACH Mandate has to be mandatorily submitted before the completion of the final admissions process. A separate email is sent to parents who pay the prescribed fees towards admission of the child.
How do I communicate with the school during the admissions process?
It is strongly advised that you write to the school on admissions@dpscoimbatore.com mentioning the Application Form Number, Registration Number, Name of the Candidate, Parent’s Name, Class Applied For and Date on which Application was submitted online. Subject of the email should necessarily contain Application Form Number, Name of the Candidate & Class Applied For. No admission-related queries will be entertained over the telephone or in person by visiting the school.
Can my child be transferred from one DPS to another?
There is no system of automatic admission from one DPS to another, since the ownership and managements generally differ. All rules of admission of the school you are seeking admission to need to be complied with in toto. However, other parameters remaining equal, a student from another DPS has an edge at the time of admission.
IMPORTANT
Consistency in Name of Student
As per Government norms, it is mandatory for every student to have a Permanent Education Number (PEN) allotted through the school when the child is in Class I. Hence, any student seeking admission to Class II and above must necessarily fill up the PEN in the Registration Form.
APAAR ID is also now mandatorily to be generated for every student.
The future educational records of your child will be tracked by the authorities only through the PEN and APAAR ID.
HENCE, PARENTS MUST ENSURE THAT THE CHILD’S NAME IS IDENTICAL IN –
- A) BIRTH CERTIFICATE
- B) AADHAAR CARD
- C) SCHOOL RECORDS (beginning with the Registration Form)
Do note that “Supervision” is allowed only from the areas/localities specified. Also note that “Supervision” will be allowed only by own private vehicle or by a commercial vehicle authorised by the appropriate government authority to transport school-children. The school actively discourages violation of law and safety norms for school-children and advises parents to be careful in choosing transport for their children.
In case you have subscribed to “Do Not Disturb (DND)” on your mobile phone, it is unlikely that you will receive any SMS from us.
Dear Parent / Guardian,
It is important that BEFORE you attempt to fill up the Registration Form, you read carefully and understand the ‘Guidelines for Filling up Registration Form’ and ‘Guidelines for Online Payment’.
Under no circumstances will payment be accepted in cash or any other mode.
Please read carefully all information given below.
Guidelines
- Once you have submitted the Student Registration Form, you have to ‘Agree’ to the ‘Terms and Conditions for Online Payment” and thereafter, click on ‘Proceed to Pay’.
- This will take you to the Payment Gateway page.
- An amount of INR 2,500 will be debited from your Debit/Credit Card/Bank Account/UPI, hence ensure that your Debit/Credit Card/Bank Account has sufficient balance to make the online payment. Also ensure that your Account is an Indian Rupee Account valid for making payments in India.
- You must also ensure that you have the Online Banking Password issued by your banking service provider, BEFORE you attempt to make the payment.
- You may select Payment Mode and proceed to pay the Registration Fee.
On successful payment, you will get a message on the Email ID given by you, from the payment gateway. This is also a receipt of the transaction. Please retain this for your record and reference. If no SMS/email is received from us within two days from successful registration and payment, you must check your Junk/Spam folder and also recheck that you filled up the correct email ID and mobile number in the Form. If you still find that no SMS/email has been received, you should write to us. Subject of the email should necessarily contain Application Form No., Name of the Candidate & Class applied for.
Important
- Submitting the Application Form without making payment online will result in outright rejection of the Form and no further queries will be entertained in the matter.
- If, at any stage in the Online Payment, a difficulty is encountered, please go back to the Registration Form page and click on “Proceed for Payment if Registration form already filled” link at the right top of the page. Enter the correct Form No. and then “Proceed to Pay”.
- You must note that the Payment Gateway is provided by a third party and has been integrated into the Registration Process for your convenience. While we take utmost care to hire the best available services, at no cost to the applicant (Transaction Charges are borne by the school), any lacuna in the payment process cannot be rectified by us. We shall, as always, however, strive to forward your complaints to the Payment Gateway provider and expect a resolution as soon as possible.
Best wishes,
Team - DPS